PROTOCOL
Now entrenched in a global pandemic and immersed in the most competitive business economy in history, fundamental ways of communicating have created significant opportunities, as well as competitive pressures on managers and executives at all levels of the organization. High technology, book and business knowledge aside, it is still all about people, respect for and interacting with people. “People Skills” and rules governing both face-to-face and virtual interactions have evolved and assume an increasingly important role today as companies persist in identifying leaders to help them establish long-term customer relationships.
Professional Presence / Business Protocol
First Impressions
First Impressions
Professional Presence
Knowledge is Power;
Protocol Empowers;
Knowledge of Protocol Enhances
Personal Effectiveness
- Do you interact with customers or prospective clients?
- Are you responsible for sales or marketing?
- Is your company growing internationally?
- Are you conducting business, hosting or recruiting professionals from abroad?
Yes? Protocol Consultants International will provide you with the necessary tools to help empower you and the professionals of your organization to present yourself with confidence and authority to outclass the competition. Customized seminars and workshops are available in one-on-one - 1/2 day, full day or multi-day formats, as well as on-line. Topics addressed include:
First Impressions
Communication skills and non-verbal communications
Presentation Skills
Impact of Behaviour
Understand and identify behavioural styles in ourselves and others from the onset in order to ADAPT, rather than clash, to help form the basis of positive personal rapport, and build the foundation for a solid relationship.
We would like to tailor a seminar or workshop for you!
- Handshaking
- Eye contact
- Body language
- Presence - poise/posture...
- Confidence
- Personal space
- The correct confident standing position and sitting smart
- Rising to the occasion
- Introductions, business vs. social
- Announcing yourself; a visitor/guest
- Meeting protocol
- Business card exchange
- Conversation skills and small talk
- Active listening skills
- Remembering names and USING them!
- Name badges
- How to work a room
- Relationship building process
- Meeting and interviewing
power points - When, where and how to sit
- The telephone - efficient use and courtesies
- Telephone sales and telemarketing techniques
- Cell phone, voice mail, email etiquette
- Videoconferencing (Webex, Zoom, etc.)
- Office etiquette
- Grooming and personal hygiene
- Voice - inflection, diction, grammar and tonal quality
- Professional attire and business casual
- Thank you notes, personal
notes and stationary